Terms & Conditions
At FotoQloud, we prioritize your privacy. This policy explains how we collect, use, and protect your personal information when you interact with us. We do not share your information with third parties unless it’s necessary to deliver our services, with your explicit consent, or when we have a legitimate reason to do so.
ENTIRE AGREEMENT
This agreement, along with the accompanying proposal, represents the full understanding between the parties. It supersedes any prior verbal or written agreements. Any amendments to this agreement must be made in writing and signed by all involved parties. A waiver of any part of this agreement must also be in writing and signed; such a waiver will not extend to any other part of this agreement.
PAYMENTS
A 50% deposit is required to confirm your booking and secure the photographer’s time. The remaining balance is due upon completion of the shoot. Payments can be made via bank transfer or cash.
PARTICIPANTS
To maintain a smooth and professional shooting environment, only individuals directly involved in the session should be present.
PHOTOSHOOT SESSION
Photos will be captured and edited at the photographer’s discretion. Clients with specific requests must submit a detailed shot list before the session.
SESSION TIMING
The session length is based on the original proposal. Makeup time is included in the session duration. The photographer is not responsible for incomplete shots due to uncooperative subjects. Clients must ensure that all participants are informed about the session details, including time and location.
DELIVERY OF RAW PHOTOS
All unedited photos will be delivered through a private online gallery within 24 hours. Clients are encouraged to select their favorite images for retouching, as outlined in their chosen package. Final edited JPEG images will be shared in a live gallery within 40 days.
RETOUCHING & EDITING
Final edited photos will be delivered within 8–12 days following image selection. Standard edits include color correction, skin retouching, exposure adjustments, and basic enhancements. Extensive edits will incur additional fees.
HIGH-RESOLUTION FILES
Clients assume full responsibility for the storage and backup of high-resolution files. The photographer is not liable for color variations that may occur when using third-party printing services. Files will be stored for six months as a courtesy, but are not guaranteed for longer.
CONTINUOUS HOURS
The contract covers continuous photography as agreed. Any overtime must be signed off and paid for upon delivery of proofs.
PUNCTUALITY
Late arrivals will result in reduced session time. No extra time or images will be added to compensate. Please plan for travel delays to avoid this situation.
PERMITS
Clients are responsible for acquiring all necessary permits for the shoot locations.
HAIR & MAKEUP
The photographer is not liable for any issues related to hair or makeup during the session.
COPYRIGHT & USAGE
The photographer retains full copyright ownership of all images. The client grants permission for the use of photos for promotional purposes unless a written request is made before the session. Requests for image removal after publication will be honored, but do not revoke prior usage rights.
EXCLUSIVITY
FotoQloud is the sole official photographer for the session unless otherwise agreed.
POSTPONEMENT & CANCELLATION
In case of cancellation, the 33% deposit is non-refundable but may be transferred to a future session if rescheduled. Rescheduling within 48 hours may result in the loss of the deposit.
LIABILITY
FotoQloud will exercise the utmost care in all services. Liability for unforeseen circumstances, including technical issues or weather conditions, is limited to the retainer fee. If the photographer is unavailable, a suitable replacement will be arranged. Clients and guests assume all risk during the session.
TRAVEL CHARGES
A travel fee of AED 2.50/km applies (minimum charge of AED 250 for the first 100 km).
NSF FEES
A fee of AED 25.00 will be charged for non-sufficient funds (NSF) cheques.
REFUND POLICY
BOOKING REFUNDS
If rescheduling occurs due to unforeseen events (such as weather or technical issues), clients may rebook or, at our discretion, receive a 90% refund. No refunds are issued for no-shows.
RESCHEDULING
Please notify us at least 48 hours in advance to reschedule. Failure to do so may result in forfeiting the booking deposit.
CANCELLATIONS
No refund for cancellations made within 48 hours of the shoot.
67% refund if cancelled more than 48 hours in advance.
The 33% deposit is always non-refundable.
DIGITAL DELIVERY
Due to the nature of digital products, no refunds will be issued after images have been delivered. If an error occurs in photo delivery, we will correct it at no extra charge.